FAQ

DELIVERY
  • Where can FLYTE be shipped?
    We ship globally. Please make sure that you have selected the right region in our webstore (Europe/USA/Global). If it still shows that the order cannot be shipped to your country, please contact our support team via info@flyte.se.
  • Does the shipping cost include import duties or any other fees?

    European customers receive items primarily from an EU-based warehouse.

    Our shipping costs do not cover any import duties, taxes, or other additional fees that follow local regulations. It is the recipient's responsibility to be aware of the policies in their country and to pay the additional fees associated with their purchase.

  • When can I expect the delivery and how do I know when my FLYTE order will arrive?

    FLYTE delivery is estimated between 3-6 business days depending on the destination of the order. You will receive a separate notification via email & text message once your product is dispatched and ready to be delivered by the local carrier.

    We are not liable for any items lost in transit/delay caused by the carrier company. If you experience any issues with the delivery please contact the carrier directly.

    Please note that during holidays or sale periods delivery may take longer.

  • How do I change my order?

    There is a very limited time window where we can make changes to your order. If there is an error that needs to be corrected or a product change you wish to make, contact us 

    immediately after placing the order. Fill out the contact form with your order number (it begins with EU and contains four digits) and the changes you would like to make. We cannot guarantee that the change will be made and note that changes CANNOT be made after the order has been processed at the warehouse.

    For returns and refunds, please read our Terms and Conditions.

GENERAL

  • Do you do custom orders?
    We do take on custom projects from time to time. Please send an email to liz@flyte.se with your custom project request.
  • Purchasing as a company?
    Please contact us (sales@flyte.se) first if you want to purchase as a company.
    Make sure to note your VAT and company information in your email.
TECHNICAL
  • How do I levitate my FLYTE product?
    Check out our Tips Page for links to video tutorials and other instructions.
  • International compatibility
    All FLYTE products come with a low voltage global compatible AC/DC adapter.
  • Do I need to replace the Light Bulb?
    Our energy efficient LEDs are built to last with a lifetime of 50.000 hours. That is 22 years at 6 hours per day! We also sell spare light bulbs in our online store. Should the glass break we also sell replacement glass that can easily be replaced.
  • What happens in case of a power shortage?
    In case of a power shortage, you the levitating products will simply fall back to the base due to the magnets. Reset your FLYTE product once power is restored.
  • What material is the base made out of?
    The wooden bases are crafted out of sustainably sourced, quarter-sawn wood.
  • How does levitation work?
    FLYTE products floats freely in the air via magnetic levitation and the lamp is powered wirelessly via induction. Our lower voltage wireless power module is completely safe and harmless.
  • Technical breakdown
    Check the individual product pages: FLYTE lamp, LYFE planter, STORYARC